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This policy explains what data vr11 collects when you use our platform, how we store it, and what choices you have over your own records. Access to our services depends on your local law and eligible regions.
vr11 collects the information you provide when you create an account — your name, email address, contact details, and the payment method you register, such as Rocket or Bank Transfer. We also collect technical data generated by your session: device type, browser, IP address, and the pages you visit inside the platform. This data lets us keep your account accessible, process your wallet activity, and respond to support requests. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling a Rocket transfer or a Bank Transfer instruction — that sharing is limited to what is needed to complete your transaction. We retain your account records for as long as your account remains active and for a period after closure as required by the applicable rules of the jurisdictions in which we operate. Your use of the platform and the applicability of this policy depends on your local law and the eligible regions we serve. If you access vr11 from Bangladesh, local regulations around data handling may apply alongside this policy.
This policy applies to every interaction you have with vr11 — from opening your account to browsing the game lobby and submitting a support request. Some areas fall outside what we directly control, and it is worth knowing the difference before you rely on this policy for those situations.
This policy covers all data collected when you register, log in, update your profile or contact support. Every step of your account journey on vr11 falls within scope, including wallet records tied to Rocket or Bank Transfer activity.
Payment data we receive — such as a Rocket transfer reference or a Bank Transfer confirmation — is covered here. However, the data your bank or wallet provider holds on their own systems is governed by their separate policies, not this one.
Data about how you browse the lobby, which categories you visit and how long you spend in a session is collected and covered by this policy. Game outcome data from studios like Bigtime Gaming or PG Soft is processed by the studio's own systems.
Links or services that take you off vr11 — including external payment gateways or identity verification partners — are not covered by this policy. Review each third party's own terms before sharing data with them.
You have concrete options for managing the personal data vr11 holds on your account. Start by logging into your account page, where you can review the contact details, payment methods and transaction history currently on record. If any detail is incorrect — a mistyped email, a phone number no longer in use, or a saved payment method you want removed — the account settings panel lets you submit a correction directly. For records you cannot update yourself, or if you want to raise a question about how your data is being used, our support team handles those requests through the published contact routes shown on the site. Requests to delete account data are assessed against the retention requirements that apply in your region. We will tell you what we can act on and what we are required to keep. Availability of these rights depends on applicable local law and the eligible region from which you access our services.
Log in and open the account page to see the personal details, payment methods and wallet history we hold for you.
Use the account settings panel to update contact information or registered payment details. Changes take effect on your next login confirmation.
If you want to understand how a specific piece of data is used, contact our support team through the published route on-site. We will respond with what we can verify.
Submit a removal request via support. We will confirm what can be deleted and what must be retained under the rules applicable to your region.
If you have a question about this policy, want to correct your account data, or need to report a concern about how your information has been handled, use one of the contact routes below. We ask that you include your registered account email so we can locate your records and respond accurately.
Open the chat widget from any page on vr11. Mention that your question relates to your account data so the team can route it to the right person.
Send your data query to the support email address published in the help section of the site. Include your account email and a brief description of what you need reviewed or changed.
The help section on vr11 lists answers to common account and data questions. Check there first — many correction steps can be completed directly from your account settings without needing to contact us.
vr11 applies access controls and session security to your account data. We use cookies and similar session identifiers to keep you logged in, remember your language setting and understand which parts of the lobby you visit. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the platform loads on your device. We do not retain payment credentials such as a full Rocket account number or Bank Transfer details beyond what is needed to process or reference a transaction.
We use session cookies for login continuity and analytics cookies to understand how the lobby is used. Browser settings on your phone or desktop let you limit or clear cookies at any time.
Your account is protected by login credentials you set. If you notice unexpected activity, update your password immediately from the account settings page and contact support using the published route.
We keep your account records while your account is active and for a defined period after closure, in line with rules applicable to your region. After that period, personal data is removed from active systems.
When we update this policy, we post the revised version on vr11 with the date of the change. Continued use of your account after the update date means you have seen the revised terms.
These questions come up regularly from people reviewing how vr11 handles account data. If you do not find your answer here, use the contact routes in the support section above.
We collect the details you enter during registration — name, email, contact number and your chosen payment method, such as Rocket or Bank Transfer. We also log session data including your device type, browser and IP address while you use the platform.
We share data only with service partners needed to operate your account, such as a payment processor handling a Rocket transfer. We do not sell your personal data. Any sharing is limited strictly to what is needed for the relevant service to function.
Log into your account and open the account page. Your registered details, saved payment methods and transaction history are visible there. For records not shown in the account view, contact support through the published email or live chat route.
Yes. Most corrections — email address, contact number, payment method — can be made from the account settings panel while you are logged in. For changes the panel does not cover, submit a request to support with your account email and a description of what needs correcting.
This policy applies to your use of vr11. Access and the specific rights available to you depend on your local law and whether you are in an eligible region. If local data regulations in Bangladesh impose additional requirements, those apply alongside this policy.
Send a deletion request to support via the email address or live chat published on the site. We will confirm which data can be removed and what must be retained under the rules applicable to your region, and let you know the timeline for action.